Frequently Asked Questions

Yes, we provide on-site maintenance services at The Glens.

No, you may give us permission to enter your unit.

No, you do not need to be home for a service technician to perform work in your apartment. However, we do require your permission to enter in order to complete the necessary repairs or maintenance. Please let us know if you prefer a specific time for the work to be done or if there are any special instructions.

You may call, email, or put in a work order in on your Rent Café portal. 

You are welcome to come to the office during business hours to pick up a copy of the key. If you need access after hours and we are available, we can meet you to open the door. However, please note that since this is not considered an emergency, if we are unavailable after hours, you will need to contact a locksmith at your own expense.  

Yes, The Glens is a pet-friendly community.

Yes, our community has a 50 lbs weight limit for dogs as well as certain breed restrictions. Please contact our community for more information.

No, we do not have a dog park at The Glens.

No, we do not offer furnished apartments at The Glens Apartments.

The pool at The Glens Apartments is chlorine.

You are assigned one designated parking space. All other open spaces without numbered markings are available on a first-come, first-served basis and are not guaranteed.

Community amenities include: 3 Swimming Pools, Spa, Carport Parking Available, Barbecue Area, Laundry Facility, Online Rental Payment, Onsite Management and Maintenance, 1 Assigned Parking Space. For a full list of our community and apartment amenities, please visit our Amenities page.

The pool is open from 8:00 AM - 10:00 PM.

The following applianced are included: Air Conditioner, Dishwasher, Microwaves*, Wood-Style Flooring in Entry, Kitchen & Dining Area, Private Balcony or Patio, Walk-In Closets*, Large Closets & Ample Storage Space, Energy Efficient Appliances - Dishwaser, Range, Microwave, Refigerator, some unit washer and dryer.                      
*in selected units

No, it does not cost anything to take a tour.

Both! We accept walk-ins and offer scheduled tours at our community.

Yes, residents of The Glens are required to purchase renter's insurance.

No, we do not allow subletting at The Glens.

Yes, we accept guarantors / co-signers at The Glens.

Application takes up to 3 days to be approved after all documentation is provided. 

Pay by check, cashier check, money order or online through you Rent Café portal. 

You can use Comast, Directv or any other provider that will service this area.

Yes, we do have a lease break fee option. 

Before move in you will set up PGE for gas and electricty. We will set you up on Yes Energy which is water, sewage and trash. 

Utilities are not included in rent.

Yes, we are conveniently located near the AC transit and Bart systems.

We are located in the San Jose Unified School District.

I can provide the address, and you may use Google Maps or another map service to find it. Alternatively, if you let me know where you'll be coming from, I can email you directions.

We do run credit and reqire monthly income be at least 2.5 times the rent. 

You can apply online. If you need any assistance, feel free to come by the office, and we’ll be happy to help you with the application process.

If you're not ready to apply for the apartment yet, that’s completely fine! You can take your time to think it over. In the meantime, we can add you to our waiting list, so you'll be notified if a unit becomes available that meets your needs. Please keep in mind that units do go quickly, so it's a good idea to stay in touch. If you have any questions or need further details about the apartment, feel free to reach out, and I'd be happy to assist you. 

Pay your rent on time and follow the community rules.

No, tours are free.

No, we do not offer price reductions for signing a longer lease or for paying in advance.

The manager is available daily, Monday through Friday, from 8:30 AM to 5:30 PM.

This answer is determinded by which unit they rent. 

Before you move in, we will ensure that your apartment is thoroughly prepared and ready for you. This includes, cleaning, maintenance, any necessary repairs, and fresh pant. 

This answer is determined by which unit they rent, whether the units has been recently remodeled, etc.

The noise level can vary depending on the time of day and the activities of other residents. Generally, we strive to maintain a peaceful environment, and we have community guidelines in place to ensure quiet hours during the evening. However, as with any community, some level of noise may be expected. If you ever have concerns about noise, feel free to reach out, and we'll address them promptly.

There are no washer / dryer hookups in the units.

There are monay local shopping areas around us such as  Luckys, Safeway and mall. 

Yes, you may decorate the apartment as you'd like, as long as you restore it to its original condition when you move out. If you're unsure about any changes or decorations, feel free to check with the office to ensure they are okay.

Maintenance requests are typically handled within a day or on the scheduled date. We prioritize work based on urgency, with high-priority issues being addressed first, followed by lower-priority tasks.

Yes Energy bill, Late fee if applies, and master renters insurance policy if you do not have renters insurance. 

Yes, we are pet friendly.
Pet Friendly:  
•    We allow indoor cats and *dogs. Maximum of two pets per apartment: 2 cats, or 1 dog and 1 cat.
•    Dog allowed with an additional $500 deposit.
o    $50 pet rent per month
•    Cats allowed with an additional $400 deposit. 
o    $30 pet rent per month

*Weight limit of 50 lbs. and breed restrictions apply 
 

All parties are held equally responable for rent. 

No utilities are included in rent.

You can submit a work order by calling the office, emailing, or entering it through the Rent Café portal. Maintenance requests are typically handled within a day or on the scheduled date. We prioritize work based on urgency, addressing high-priority issues first, followed by lower-priority tasks.

We require a 30-day notice prior to moving out. Additionally, if you decide to break your lease, a lease break fee equal to one month's rent will apply.

At the time of signing the lease, you will need to pay the any additional security deposit if applys, the first full month’s rent, and any outstanding application fees if they haven't already been collected.

If you decide to break your lease, a lease break fee equal to one month's rent will apply.

Rent Café is your online portal where you can log in to apply for rent, pay your rent, view your ledger, and submit maintenance requests. It's a convenient way to manage all aspects of your rental account.

Yes, we have a resident referral program.

When transferring to a new unit, you will be required to pay a new security deposit.